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Room Display Offline? EventBoard Alert Email to the Rescue!

-eventboard-device-offline-alert

EventBoard is built to monitor the health and status of your conference room displays. If a device fails to check in within the allotted wait time, we can send you a "heartbeat"  email – also known as a device offline alert – to let you know about the affected device.

This allows you to be alerted when a device goes offline due to a poor wifi connection or from powering off, helping you ensure that the device is always showing up-to-date information.

Configuring Device Alerts

Setting up device alerts is easy and only takes a minute. To start monitoring the devices in your organization, simply follow these steps:

  • Log in to your EventBoard account and visit https://eventboard.io/health/settings/
  • Set "enable device monitoring" to "YES"
  • Type in the email that you would like to be notified when downtime occurs. You can even choose to alert a group by using a forwarding email. For example: helpdesk@yourdomain.com, it-alerts@yourdomain.com, etc.
  • Select a wait time for the notifications. This will act as a buffer to wait for the device to check into the server before sending an alert. (Note: To avoid false alarms, it is best to set this to at least 15 minutes.)
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